Deliveries and returns

Sending your parcel

For items in stock, all orders validated before 1pm are shipped in a maximum of 48 hours with "Colissimo" with tracking number. 

For items to order, the deadlines will be specified by email.

Shipping costs are calculated at the end of the order based on its weight. They include packaging and shipping costs.

The shipping costs are offered from 49 euros purchase, only for orders shipped to metropolitan France.

If you return

Any request for return must be reported within 14 calendar days from the day the order is received, by email to Lucaze who will assign a return number.

A 14-day delay following the disclosure of your decision to retract is open to you to return the products.

Jewelry can be exchanged free of charge if you have a size problem.

Custom products are not picked up or exchanged.

Products returned incomplete, modified, damaged, damaged and/or soiled by the customer will not be refunded or exchanged.

Subject to compliance with the deadline and the terms mentioned above, all payments, including delivery costs, will be refunded within 14 days.