Terms and conditions of sale


The site www.lucaze.fr is the property of the Lucaze company in its entirety, represented by Lucie Avezard, as well as all the rights associated with it. All reproduction, full or partial, is prohibited unless express and prior permission of Lucaze.

1. Acceptance of terms and conditions of sale

These terms and conditions of sale govern the contractual relationship between Lucaze and his client.

The customer acknowledges that he has been aware, prior to any order, of these terms and conditions of sale, and declares that he accepts them without reservation.

These will prevail over any other conditions contained in any other document, except prior, express and written derogation from Lucaze. These terms and conditions of sale may be changed at any time by Lucaze, without notice. The applicable conditions will be those in effect on the site at the time of the order's validation.

2. Order

Registration systems are considered to be worth proof of the nature and content of the order. Lucaze confirms to the customer the acceptance of his order at the email address that he has communicated. The sale will not be considered concluded until Lucaze validates the payment of the order. Lucaze reserves in any event the right to refuse or cancel any order from a customer with whom there is a dispute over the payment of a previous order. The information stated by the buyer, when taking the order, commits the buyer: in the event of an error in the wording of the recipient's contact information, Lucaze cannot be held responsible if it was unable to deliver the product.

3. Price and payment

Prices are expressed in Euros Excluding Taxes, VAT not applicable - s. 293B of CGI, excluding postage and possible customs fees. All orders, regardless of the country in which they are made, are payable in Euros. Lucaze reserves the right to change its prices at any time but undertakes to apply the rates in force at the time of the buyer's validation of the order. The amount indicated in the order confirmation is the final price for France (including packaging and transportcosts). In case of delivery outside France, customs taxes and formalities remain the exclusive responsibility of the buyer.

The price is payable in cash on the day of the order confirmation.

4. Property reserve clause

Expressly agreed, and in accordance with the provisions of the law of May 12, 1980, the products ordered remain the property of Lucaze until the delivery of the product to the customer.

5. Product availability, delivery and deadlines

Orders will be honored within the limit of available stocks.

Despite the regular update of the site, if the buyer orders a model that is no longer available, he will be offered the refund of his order in accordance with the provisions of Article L121-20-3 of the Consumer Code, or the manufacture of a model that resembles as much as possible the one ordered within thirty (30) days. All creations being unique pieces, it should be noted that the realization of this new model will inevitably differ (even very slightly) from the original. Lucaze undertakes to send the buyer photographs of the new model for agreement before proceeding with any shipment.

All deadlines announced on the Lucaze website are defined as working days.

Orders are processed, prepared and shipped, i.e. delivered to the carrier, within a maximum of five (5) days from the bank's validation of receipt for the products in stock at payment.

Lucaze undertakes to make sure that orders are delivered within 30 days of the payment being validated. The carrier undertakes to deliver the order to the buyer's address provided by Lucaze. In addition, for deliveries outside metropolitan France, the customer agrees to pay all taxes due to the importation of products, customs duties, value added tax, and any other taxes due under the laws of the country receiving the order. All orders placed in Lucaze are intended for the personal use of customers, customers or recipients of the products prohibit any partial or total resale of the products. Lucaze cannot be held responsible for the failure to pay the taxes on which the customer is held.

Delivery will be made by carrier in mailbox or parcel relay.

Any delays do not give the buyer the right to claim damages. The customer is required to check the condition of the products at the reception.

In case of damage, he must inform Lucaze within eight (8) days of receipt. Lucaze, in any event, will be relieved of its obligation to deliver in the event of:

- Occurrence of a case of force majeure such as war, riot, fire, strikes, accidents, the impossibility of being supplied...

- the customer's failure to perform any of its obligations (payment of price, accuracy of information provided by the customer, such as delivery address...)

6. Right of retraction

Despite all the care taken in the manufacture of the models and their delivery, the customer may not be satisfied with his order and wish to return it to the seller.

In accordance with the provisions of Articles L.121-20 and the following provisions of the Consumer Code, the customer has fourteen (14) days from the validation of the order to return the product. Items returned incomplete, deconditioned, carried, damaged, damaged or soiled by the customer will not be taken back or refunded. No items can be returned without the seller's prior consent. Any return must therefore be preceded by the allocation of a withdrawal number obtained by email to lucaze.verre@free.fr and be returned to the following address in Colissimo with tracking number:

Lucaze - 26 rue des Landes - 35490 Gahard - France

In the absence of a retraction number, the package will be refused. The refund will take place within 30 days of the date the customer has exercised his right to withdraw (Article L121-20-1 of the Consumer Code).

Only the amount of the product or products purchased will be refunded. Return shipping and shipping costs will remain at the buyer's expense and will not be refunded unless the buyer returns an item due to an error on The part of Lucaze.

7. Guarantee and returns

All products are contractually guaranteed until the customer delivers and verifies the product. Any return must be preceded by Lucaze's prior agreement by email or registered mail, and will be assigned a return number.

Returns must be directed to:

Lucaze - 26 rue des Landes - 35490 Gahard - France

In the absence of prior agreement, the allocation of a return number or in the event of a shipment to any other address, the goods will be returned to the customer in due port. Returned products must be accompanied by their original packaging and intact (without customer use, without stains, without tobacco or other odors...).

In any case, the client benefits from the legal guarantee of hidden defects (Art.1626 and following of the Civil Code). Provided the buyer proves the hidden defect, the seller must legally repair all the consequences (s.1641 and the following of the civil code).

Excluded from any warranty:

- Damage due to an error in handling, repair (whether carried out with the original accessories or with other accessories substituted by the customer), misuse or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes.

- Spare parts or accessories that are replaced as a result of normal wear, or routine maintenance operations.

- The cost of transporting and modifying the product, in case of recall by the company for serial failure.

- Deterioration due to an external event (water damage, etc.).

8. Limitation of liability

The information given on the site, photographs, product listings, prices ... are given as an indication. Lucaze strives to ensure the accuracy of the information presented on the site. Errors that may have occurred are accidental and will, after information, be corrected as soon as possible. Lucaze's liability cannot be questioned for simple errors or omissions that could have persisted despite all the precautions taken in the presentation of the products. The same is true for any changes to products decided by suppliers (glass, primers, etc.).

In accordance with the current texts, Lucaze is not responsible for the breach or misreprescing of the contract which would be attributable either to the consumer, to the insurmountable and unpredictable fact of a third party to the contract or to a case of force majeure.

In addition, Lucaze cannot be held responsible for any accident or damage that may occur in the use of the products sold. All primers used are guaranteed "hypoallergenic", under no circumstances can Lucaze be held responsible for any allergies or other problems due to the wearing of his jewelry.

9. Legal information

Customer-specific information is essential for processing and delivering orders, setting up invoices and warranty contracts.

The lack of information results in the order not being validated. In accordance with the Computer and Freedoms Act, the processing of personal information relating to customers has been reported to the National Commission for Information Technology and Freedoms (CNIL). The client has (Article 34 of the law of 6 January 1978) a right of access, modification, correction and deletion of data concerning him, which he can exercise with Lucaze. In addition, Lucaze undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.

10. Data Protection Commitment

In accordance with the provisions of Law 98-536 of 1 July 1998, which transposed into the intellectual property code Directive 96/9/EC of 11 March 1996, concerning the legal protection of databases, Lucaze is the producer and owner of all or part of the databases that make up this site.

In accessing this site, the customer acknowledges that the data the component is legally protected, and in accordance with the provisions of the aforementioned law of 1 July 1998, prohibits itself in particular from extracting, reusing, storing, reproducing, representing or retaining, directly or indirectly, on any type of medium, by any means or in any form, any or part qualitatively or quantitatively substantially substantial. , the contents of the databases on the site to which it accesses.

11. Intellectual property

All elements of the site www.lucaze.fr are and remain Lucaze's intellectual and exclusive property. All models presented on this site are protected by the Intellectual Property Act (Articles L111-1 and following of the Intellectual Property Code). No reproduction, even partial, other than those provided in Article L122-5 of the Intellectual Property Code can be made of this site without the author's express permission.

12. Applicable law

This contract is subject to French law. The language of this contract is the French language. In the event of a dispute, the French courts will have sole jurisdiction.

13. Registration

Lucaze is declared self-employed

Siret Number: 494 803 109 00011

Address: Lucaze - 26 rue des Landes - 35490 Gahard - France

Site: www.lucaze.fr

Contact: lucaze.verre@free.fr

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