Deliveries and returns


Sending your package


For items in stock, all orders validated before 1 p.m. are shipped within 48 hours maximum with Colissimo with tracking number.

For articles on order, the deadlines will be specified by email.

Shipping costs are calculated at the end of the order according to its weight. They include packaging costs and shipping costs..


In case of return


Any return request must be reported within 14 calendar days from the date of receipt of the order, by email to Lucaze who will assign a return number.

A period of 14 days following the communication of your decision to withdraw is open to you to return the products.

The jewelry can be exchanged free of charge in the event of size concerns.

Personalized products are neither returned nor exchanged.

Products returned incomplete, modified, damaged, damaged and / or soiled by the customer will not be refunded or exchanged.

Subject to compliance with the deadline and terms mentioned above, all sums paid, including delivery costs, will be refunded to you within 14 days.